:root{--bg:#0b0d11;--panel:#101319;--panel2:#141821;--line:#252c38;--soft:#1d232d;--text:#f5f7fb;--muted:#8f99aa;--sub:#667287;--blue:#6f8cff;--red:#ff696f;--amber:#f7b955;--green:#65d6a6}*{box-sizing:border-box}html,body{background:var(--bg);min-height:100%;color:var(--text);margin:0;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,input,textarea{font:inherit}.shell{grid-template-columns:220px 380px minmax(460px,1fr) 320px;min-width:1120px;height:100vh;display:grid;overflow:hidden}.sidebar{border-right:1px solid var(--soft);background:#0c0f14;flex-direction:column;padding:18px 12px;display:flex}.brand{align-items:center;gap:10px;padding:4px 8px 20px;display:flex}.logo{background:linear-gradient(145deg,#8197ff,#586fe5);border-radius:10px;place-items:center;width:34px;height:34px;font-weight:800;display:grid}.brand strong,.aiTitle strong{font-size:14px;display:block}.brand span,.mode span,.aiTitle small{color:var(--sub);margin-top:2px;font-size:10px;display:block}.attention{text-align:left;color:#ffadb1;cursor:pointer;background:#24151a;border:1px solid #5a3036;border-radius:11px;grid-template-columns:1fr auto;gap:2px;margin-bottom:16px;padding:11px 12px;display:grid}.attention b{color:#fff;font-size:18px}.attention small{color:#9c666d;grid-column:1/3}.sidebar nav{flex-direction:column;gap:3px;display:flex}.sidebar nav button{color:var(--muted);cursor:pointer;background:0 0;border:0;border-radius:8px;justify-content:space-between;padding:8px 10px;font-size:12px;display:flex}.sidebar nav button.active,.sidebar nav button:hover{color:#fff;background:#171d28}.sidebar nav b{color:var(--sub);font-size:10px}.mode{border-top:1px solid var(--soft);align-items:center;gap:8px;margin-top:auto;padding:14px 7px;display:flex}.mode i{background:var(--amber);border-radius:50%;width:8px;height:8px}.mode strong{font-size:10px}.listPane{background:var(--panel);border-right:1px solid var(--line);flex-direction:column;display:flex}.listHeader{border-bottom:1px solid var(--line);align-items:center;gap:12px;min-height:75px;padding:15px 16px;display:flex}.listHeader h1{margin:0;font-size:17px}.listHeader p{color:var(--sub);margin:3px 0 0;font-size:10px}.listHeader input{border:1px solid var(--line);color:#fff;background:#0c0f14;border-radius:8px;outline:0;width:190px;margin-left:auto;padding:9px 10px;font-size:10px}.filters{border-bottom:1px solid var(--soft);align-items:center;gap:6px;height:43px;padding:0 14px;display:flex}.filters span{border:1px solid var(--line);color:var(--sub);border-radius:6px;padding:5px 7px;font-size:9px}.threads{overflow-y:auto}.thread{border:0;border-bottom:1px solid var(--soft);width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;padding:14px 16px}.thread:hover{background:#131821}.thread.selected{box-shadow:inset 2px 0 var(--blue);background:linear-gradient(90deg,#6f8cff21,#6f8cff05)}.threadTop{justify-content:space-between;align-items:center;display:flex}.threadTop>span{color:var(--sub);font-size:9px}.priority{letter-spacing:.08em;border-radius:5px;padding:4px 6px;font-size:8px;font-weight:800}.priority.urgent{color:#ff9da2;background:#2c171b}.priority.high{color:#f7c875;background:#2b2417}.priority.normal{color:#9aa6b8;background:#1a2029}.customer{align-items:center;gap:6px;margin-top:8px;display:flex}.customer strong{font-size:12px}.customer i{background:var(--blue);border-radius:50%;width:6px;height:6px}.thread h3{color:#dce2ec;margin:4px 0 6px;font-size:12px}.thread p{color:#738095;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:10px;line-height:1.45;display:-webkit-box;overflow:hidden}.meta{align-items:center;gap:5px;margin-top:9px;display:flex}.meta span,.meta em{color:#9aa6ba;background:#1a202a;border-radius:4px;padding:3px 5px;font-size:8px;font-style:normal}.meta em{color:#89d6b5;background:#13231e}.meta small{color:#566173;margin-left:auto;font-size:8px}.empty{text-align:center;color:var(--sub);padding:28px;font-size:11px}.conversation{border-right:1px solid var(--line);background:#0f1217;flex-direction:column;display:flex}.conversationHeader{border-bottom:1px solid var(--line);align-items:flex-start;gap:12px;min-height:100px;padding:17px 20px;display:flex}.customerLogo{color:#b3c0df;background:#202738;border:1px solid #30394a;border-radius:11px;place-items:center;width:38px;height:38px;font-size:11px;font-weight:700;display:grid}.title{flex:1;min-width:0}.title>div:first-child{align-items:center;gap:8px;display:flex}.title h2{margin:0;font-size:15px}.title p{color:#929dad;margin:4px 0 8px;font-size:11px}.tags{flex-wrap:wrap;gap:5px;display:flex}.tags span,.tags button{color:#7d8a9e;background:#191f28;border:0;border-radius:5px;padding:4px 6px;font-size:8px}.tags button{cursor:pointer;color:#a7b8df}.gmx{color:#b5c2d8;cursor:pointer;background:#191f2b;border:1px solid #30394a;border-radius:8px;padding:8px 10px;font-size:9px}.conversationBody{flex:1;padding:16px 20px;overflow-y:auto}.summaryBar{border:1px solid var(--soft);color:#7e8a9d;background:#131821;border-radius:9px;gap:18px;margin-bottom:18px;padding:9px 11px;font-size:9px;display:flex}.summaryBar b{color:#b5becc}.messages{flex-direction:column;gap:14px;display:flex}.message{border:1px solid var(--soft);background:#121720;border-radius:10px;width:min(92%,650px);padding:12px 14px}.message.out{background:#151b28;border-color:#273044;margin-left:auto}.message>div{justify-content:space-between;margin-bottom:8px;display:flex}.message strong{font-size:10px}.message span{color:var(--sub);font-size:8px}.message p{color:#bac3d1;margin:0;font-size:11px;line-height:1.55}.replyFooter{border-top:1px solid var(--line);background:#11151b;justify-content:space-between;align-items:center;min-height:62px;padding:10px 18px;display:flex}.replyFooter strong,.replyFooter span{display:block}.replyFooter strong{font-size:10px}.replyFooter span{color:var(--sub);margin-top:2px;font-size:8px}.replyFooter button,.aiButtons .primary,.askAi .primary{background:var(--blue);color:#fff;cursor:pointer;border:0;border-radius:7px;padding:8px 11px;font-size:9px}.assistant{background:#0c0f14;padding:17px 14px;overflow-y:auto}.aiTitle{border-bottom:1px solid var(--soft);align-items:center;gap:9px;margin-bottom:12px;padding-bottom:14px;display:flex}.aiTitle>div{color:#c2ccff;background:#171d31;border:1px solid #2f3c6a;border-radius:9px;place-items:center;width:31px;height:31px;display:grid}.assistant section{border:1px solid var(--soft);background:#11151b;border-radius:9px;margin-bottom:9px;padding:11px 12px}.assistant section.next{background:linear-gradient(145deg,#6f8cff14,#11151b);border-color:#2a3450}.assistant label{color:var(--sub);letter-spacing:.09em;margin-bottom:7px;font-size:8px;font-weight:800;display:block}.assistant p,.assistant li{color:#aeb8c8;font-size:10px;line-height:1.55}.assistant p{margin:0}.assistant ul{margin:0;padding-left:16px}.assistant .clear{color:#74cdaa}.draft>div{justify-content:space-between;display:flex}.draft button{color:#8f9bad;cursor:pointer;background:0 0;border:0;font-size:8px}.draft pre{white-space:pre-wrap;color:#aeb8c8;max-height:260px;margin:0;font:9px/1.55 ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;overflow:auto}.aiButtons{grid-template-columns:1fr 1fr;gap:6px;margin-bottom:9px;display:grid}.aiButtons button{border:1px solid var(--line);color:#909caf;cursor:pointer;background:#151a22;border-radius:7px;padding:8px;font-size:9px}.aiButtons .primary{grid-column:auto}.aiButtons button:disabled,.askAi button:disabled{opacity:.55;cursor:default}.askAi textarea{resize:vertical;border:1px solid var(--line);color:#dce4ef;background:#0c0f14;border-radius:7px;outline:0;width:100%;min-height:70px;margin-bottom:7px;padding:8px;font-size:9px;line-height:1.45}.askAi textarea:focus{border-color:#3a4a78}.askAi .primary{width:100%}.askAi .aiAnswer{border-top:1px solid var(--soft);white-space:pre-wrap;color:#c5cede;margin-top:10px;padding-top:9px}.toast{color:#dde4ef;background:#202735;border:1px solid #354057;border-radius:8px;padding:10px 14px;font-size:10px;position:fixed;bottom:24px;right:24px;box-shadow:0 15px 45px #0008}@media (max-width:1320px){.shell{grid-template-columns:190px 350px minmax(440px,1fr) 300px}.listHeader input{width:150px}}